Swissôtel Tbilisi

Every thing

The location, the staff, atmosphere.

Staff

We enjoyed every moment of our stay at Swissotel Tbilisi. Huge thanks to Mariam (reception desk), Tako and Alexander (Olives restaurant)! We felt taken really good care of. We loved Swissotel so much that we extended our stay. The room we were given was very spacious, quiet, stylish and modern. The lighting in the room and in the whole hotel is very well thought through. Our mini bar was refilled every day free of charge. Amazing room service with delicious food and super professional service. Overall the hotel exceeded our expectations massively. I would suggest you try the afternoon tea in the lobby. For only 49 GEL you get such a great variety of delicious sweets and cakes and a glass of champagne. Very well equipped gym with the very knowledgeable private fitness instructor on site (free of charge!). The spa is very nice, too - with a sauna, a steam bath, a salt sauna, a jacuzzi and a 15m swimming pool.

Location near city and park

Staff don't smile and are not helpful; during rain, the rainwater flowed in from closed windows in the room at night but staff took 2 hours to change our room. Looks like staff is utterly demotivated and being forced to work. After a power outage during rain, the elevators stopped working and the staff was not bothered about inconvenience to customers staying on higher floors.