smartments Frankfurt City-Ost

Neat

It was alright

We booked this hotel primarily for its location near the concert hall. Overall, it’s a good, affordable option for a short stay. The property is modern and equipped with all the necessary facilities, and I was pleasantly surprised to find they also have a community kitchen.

Although the hotel is overall nice and modern, unfortunately, it isn't very well maintained, and cleanliness fell short in some place. Additionally, the staff didn’t help us when we requested a replacement for the fan twice.

Rent. Fjernsyn og lille køleskab og tæt på koncerten

Было довольно чисто.

In my opinion, having a coffee machine is a great idea, but it would have been even better if at least a couple of coffee capsules and tea bags had been provided, along with some hand towels or tissues. I also missed having an iron and the option to get at least a couple of extra pillows. Unfortunately, during hot weather, it is impossible to keep the windows open at night because there is a tram running directly below the windows, and there were also drunk people making a lot of noise and holding concerts nearby. On top of that, we could not use the fan because it was broken. However, the biggest problem was the check-in. It took us around 40 minutes, including several calls to the helpline. The check-in could not be completed because the system kept showing an error saying that the room was not ready, even though I started the check-in process at 3:07 PM. Unfortunately, I was very disappointed with the experience and would not choose this accommodation again. After a long journey with children, having to spend 40 minutes dealing with check-in issues was extremely frustrating and exhausting. I would not recommend this place if you are travelling with children or arriving tired after a long journey.