The check in instructions provided were incorrect and it took over an hour to get resolved and be able to get in to the house. Also, the main reason we picked this property was the hot tub and when we got there it was shut off and very dirty. We got it turned on and it was not heating. We contacted the property manager and they called a tech to come out the next morning. The tech came and took out the filter and left cleaning supplies but did not clean the tub. It did start heating but it was so dirty that is smelled and the water felt slimy so we were not able to use it at all over the weekend. Given that the owner fees were basically half of the cost of the home for two nights we would have expected things to work as promised. The house is spacious and worked for our group but having a hot tub be a focal point of your property and then it not even working is disappointing and frustrating.