Hotel Viva Palace By Pravakar's Delhi Airport

Good Staff

Food quality very good

Great Stay Overall Fast WiFi A lovely Room view and comfortable Accommodation everything was clean and well maintained excellent value for money compared to other hotels in the area

Had A very pleasant stay The wifi was fast and reliable throughout my visit which was great for both work and streaming the Room Offered A beautiful View especially in the morning making The stay even More Enjoyable The room was clean comfortable And well maintained Considering The facilities Location And overall experience

The price was fair, the room was comfortable and reasonably clean. Restaurant food was good. There was a kettle, water and tea / coffee in the room. Room service was helpful in bring in a beer and some milk

The booking situation was a shambles. There were problems taking a deposit from my credit card, prior to arrival, but this was eventually resolved by me finding an email address and a Whatsapp number where their reservations team agreed to my paying on arrival, also to arrangements to provide the advertised free pickup from the airport. No car was there and it took over 2 hours and several people intervening on their phones to speak to reception. We had problems getting our phones to connect and accessing online services, having arrived at the airport at 3.45am. after a 12 hour flight from Australia. We had to pay for a taxi to take us there. The hotel was reluctant to give us a room. They claimed they'd already canceled our booking with Booking.com The told us they had problems with construction work.in the area so there was no electricity, running water or wifi - which was untrue. We insisted on staying as it was about 6am by now, and we just wanted to sleep. The phone in the room didn't work, the toilet didn't flush, and the bathroom floor was flooded as a tap had been left on. The area was convenient for the airport but not pleasant to walk around - especially after dark. When we were due to leave - and we had previously agreed a time to return to the airport we were asked for 400 rupees for a taxi, which I argued was not what our booking specified and eventually we were driven there free by a disgruntled driver.. It was a stressful and exhausting experience. We'd planned to take a half-day tour of Delhi but in the end we slept for much of the day. It was marginally better than a 23 hour layover at the airport- and that's the best I can say!