Livingroom Mathildenhöhe

La ubicación es perfecta, un sitio muy tranquilo

No esta claro el servicio de mucama para cambio de sbanas y toallas

Nice big bed, modern-looking bathroom with bathtub, big balcony, nice view. They provide a small shampoo, gel, toothbrush, soap and comb.

​I stayed here for three weeks, and while the location was convenient, the room's amenities and housekeeping left much to be desired. ​Starting with the kitchen: the biggest issue-there is no kitchen hood, seems to me it should be their problem as well. Two of the induction cooktop's burners are too small for the pans provided. The frying pan was heavily scratched, though it still worked fine. Additionally, no basic supplies like salt or tea were provided, and the kitchen LED light was not working during my stay. ​Housekeeping was an issue. I did not receive any room cleaning until literally the last day. Even if I wasn't in the room, staff should have a master key, and there needs to be a clear system for guests to request cleaning while they are out. So, I had to manage and sort my own trash. It would be helpful if the hotel provided more bins for easier waste sorting, as well as spare trash bags.

Super Lage, waren für den Triathlon dort. Toller Kontakt, leider nur per Mail, wril wir sehr spät erst angereist waren und extrem früh wieder ausgeschenkt hatten. Alles wurde aber prompt, sehr nett und sehr unkompliziert per Mail abgewickelt! Die Wohnung ist top eingerichtet, das Bett sehr bequem! Gerne wieder!

Wir waren an dem Wochenende da, an dem es 39 Grad hatte und nachts auch nur auf 28 Grad "abkühlte", da fehlte leider ein Ventilator o.ä. Das ist aber schon das einzige, was es anzumerken gibt!

The apartment is clean and well equipped with all the necessary facilities for daily living. It is also well located, and the staff are friendly. Although the apartment gets hot and does not ventilate very well, especially during a record-breaking heatwave in Darmstadt, the hosts kindly provided me with a fan upon request.

While the apartment is well equipped for daily living, a stay longer than two or three days may become uncomfortable. I never once saw anyone working in the reception office. The apartment is only cleaned before and after you move out, which is fine, but there were only two small plastic garbage bags in the kitchen, with no spares, and no obvious place to dispose of garbage as it accumulated over the course of a week. I had to ask where to throw away my garbage and then wait for a reply. I then had to wait for a separate key to be delivered for the garbage room, only for it to be the wrong key. The induction stovetop seemed good, but I could not get it to work even after reading the manual. At that point, the burden of communicating with the host and waiting for responses had become overwhelming. There was barely enough toilet paper, and definitely not enough for two people staying there. All the keys to the apartment block are stored and collected in one large lockbox, which does not feel especially secure. After the whole fiasco with the incorrect garbage-room key and the ensuing communication around it, the host somehow implied in a message that I was responsible for another key that they had lost or could not find, which I did not appreciate.