Hilton Garden Inn Windhoek

No real problems, but we weren't there very long, just overnight before an early trip to the airport

Bit long-winded check-in process

Nice large room with additional tv room with a pull out couch which suited us perfectly for our daughter. Comfortable and clean.

The coffee in the room was not good.

It’s clean and the staff is great! Breakfast , my favorite meal of the day.

Nothing .

Location was good.

I'm a Hilton honors member, have been to numerous hiltons worldwide. This hotel was depressing. We had a family room -- two bathrooms, one with zero toiletry, another had tiny shampoo/conditioner/shower gel, zero bath soaps, inadequate for family of 4. I went down to the main desk, asked the lady in charge - she said she'll send someone over. Hours pass, so I call again and remind them. Yes sir -- still nobody shows up. I think they genuinely did not bother (with other things, like send us someone to help with luggage, someone was up in minutes). Same with dinner - please bring hot milk for coffee... two reminders, coffee is cold, now need to reheat coffee. These are not horrible things, but shows a lack of training and sincerity. Need better staff training. We pay sizeable amounts for Hilton -- expect a very basic degree of professionalism. Why weren't bathrooms stocked in the first place? Overall, good stay, but certainly not Hilton good.