Grand Villa Inn and Suites Westchase/Chinatown

Clean

Clean and quiet

I didn’t get breakfast

Location, size of rooms, cleanliness, felt safe, fair price

1) You cant extend your reservation through booking.com and if you make a new one, they want to charge you $30 for an early check in fee... but if you just book directly at the property, you dont have to pay that, just an extra $5 +$2 if you use a card. Ridiculousness tbh. 2) They force housekeeping on you on day 3 whether you want it or not. I am a very clean, very private person. I clean up after myself (i even travel with lysol wipes, mr. Clean erasers, toilet cleaner, and my own trash bags, linens, and towels...) and i use my own linens, so i never needed housekeeping during my 6 day stay there, but i was rudely told the morning of the 3rd day that I HAD to let them in, no arguments... and even though I tried to refuse service every other day, they still knocked on the door, which leads to 3) No do not disturb signs... 4) No breakfast. They have what appears to be a very nice space opposite the front desk intended for hot breakfasts/buffets of some sort, but they dont offer it nor do they offer a grab and go, in fact, they also charge $2 for a bottle of water and $1.50 for a can of soda. 5) Lighting in the rooms also leaves a lot to be desired. I had trouble putting on makeup/doing my lashes bc its so dark and the lights are so dim... even with all of them switched on.

Room was clean, even though the cleaning crew missed a day. By the Freeway, so easy to get to and leave from.

Staff was not friendly. Asked twice to get a wake-up call and twice I got a call one hour prior to the requested time (despite repeating clearly my request, especially the second time). Cleaning crew missed a day. Shampoo was just 2 little one-use pouches, and the soaps were branded from another hotel, which is strange.