Closeness to casino, shopping, maintenance staff very helpful and pleasant!

ONE OF THE BEST SPOTS IN THE AREA. LOVED IT.

great host great stay great spot will be back

I would like to start this by saying I am not usually the person to leave reviews on not great experiences. We were super excited about our stay here. The three of us were coming into Miami for a work conference. When we arrived, the room was fine and we were definitely able to make it work. Unfortunately we were expecting to be able to use the 2 futons, however one was broken in the middle and there was only one set of blankets and sheets. We did not reach out to management regarding this as we did not want to be a hassle and we ended up just having two people share the bed. The main issue can when in the middle of our trip with two nights remaining, the only toilet and shower flooded the bedroom. Some of our things did get wet as we did not know this was happening… It took a while to get someone over to the property and communication was not great. We quickly left the property and booked a hotel room. Unfortunately, we were only refunded for the two nights which did not cover the amount I had to spend on a last minute hotel room. ZRBO would not help us. After a request for a full refund was denied, I asked for just enough to cover the cost of the hotel I had to get, which was also denied. I wish this had been handled differently. Overall- this was a very unfortunate circumstance for all parties involved.