Hyatt Regency Nairobi Westlands

Ambiance. Staff. Quality in everything.

There is nothing I disliked.

The apartments are perfect and spacious! I liked the size of the TVs rate to find in Nairobi.

Central location. Nice 2 bedroom family apartment with lounge area and good views. Reqsted for late checkout by 2 hours and they agreed.

At time of checkin, approached the reception desk. 3 girls saw me approaching with passports in hand. They did not look up to greet or welcome or even smile. All 3 kept on looking at the computers and looked totally confused. I had to capture their attention. They started chk in, no greeting, no smile, no welcome. I have travelled to 60 countries and resided in multiple hotels worldwide, and would never expect such a reception experience in a Hyatt Regency property. Then another boy staff came and based on my feedback the Director Operations Front desk came and met me to whom i repeated my experience, at least seemed to understand. The microwave did not work and house keeping could not repair it.

Le petit déjeuner beaucoup de choix et très bon

Le personnel de chambre très désagréable, rentre sans attendre que l’on dise oui. J’avais une suite donc le temps qu’elle frappe, que je réponde, il y avait un temps mais elle se permettait d’entrer comme elle voulait même dans la chambre alors que je me préparais. Il n’y avait aucune poubelle. J’ai dû en demander une, qui a été mise au salon mais c’est pas propre. Le frigo sentait fort. Mon paiement booking ne s’est jamais vu alors qu’il m’a été prélevé sur mon compte.