Spacious and clean, good location and attentive staff!

Building needs updating

Location

The building looked old and run down

Space was a perfect size for us and comfortable. Location was close to metro, grocery store, bakery, etc. WhatsApp VERY QUICK responses were very helpful!

As previous reviews noted, water from shower puddled on bathroom floor. (By 3rd day I figured out if I faced shower head toward side wall and did not use full pressure, not as much water got on the floor.) Paper towels or an extra towel would have been helpful to soak up the water. Although the WhatsApp communicate was great, confirming which apartment was ours was confusing. There was not a "sign" or sticker or any sort of indicator on the door. Also, just a note, there are about 7 steps to pass over prior to getting to courtyard and to apartment. One other note: From the beginning I informed the host that I would need a transfer from the Dock (River cruise ship) to the apartment. They led me to believe that was possible over and over again. Once I confirmed where I needed picked up....they said they do not make arrangements to do transfers from the docks! Tested getting back into the key box 1 hour before we were going to leave. Good thing. We could not get the key box to open.....the dials would not turn correctly. Communicated back and forth through WhatsApp but no luck and no one could help until after 9:30 a.m. Maybe this was just a fluke but would suggest you test it out prior to when you have to leave.

Great location and very pleasant apartment. Many places to eat or party nearby, and there’s a 24h shop just around the corner. At the same time the location was very quiet.

The communications with the property were very bad. We got automated messages and couldn’t reach anyone by phone. Had to go to a weird online chat to get our lockbox combination. After that we didn’t know which apartment was ours in the whole building. Luckily somehow someone picked up the phone after a couple of hours. We also somehow got a message thanking us for the stay BEFORE we checked in.