Great location, secure and private with excellent facilities.

For 3 days of the week I was there, there were issues with the rubbish chutes.

It was quiet and clean and had everything needed for a six day stay. Easy walk to tube station and shops. The ongoing development in the area wasn't an issue. The air conditioning was excellent and we haven't slept so well in a long time.

I missed the email with the welcome pack and it would be nice to have a printed copy in the apartment. WiFi to the TV was very patchy and most days we had to reconnect it. We didn't connect to WiFi at all as you needed your own account and without the welcome pack it was unclear what you were signing up for.

Location , lay out of room , facilities and public spaces

Blocked shower on arrival , fixed next day

Location, easy check-in process, facilities, cleanliness of the apartment building

Disappointing service and safety concern. The property is in a convenient area, and on paper it has everything needed for a comfortable stay. Unfortunately, the service and issue resolution were very poor. Upon checking in, there was an unpleasant odor in the apartment, which I reported. I was advised to purchase air fresheners myself and seek reimbursement. On the second night of my stay, a persistent and loud mechanical noise began coming from the electrical room, occurring every few seconds. The noise made it extremely difficult to sleep. I reported this issue early the next morning. Beyond the disturbance, I was genuinely concerned about my safety, as the cause of the noise was unclear and appeared to be coming from an electrical area. Despite this, there was no sense of urgency in the response, and the issue remained “under investigation” for hours with no clear reassurance, resolution, or alternative accommodation offered. I was forced to check out as early as 6am to an alternative accommodation with no resolution.