The Wild Oscar

friendly helpful staff, excellent restaurant, comfortable well appointed room, full gym

Great location, good food and nice style of reception area

Very cold in mornings as staff had doors wide open during breakfast. Staff themselves were wearing winter jackets while guests were trying to enjoy breakfast in around 10 degrees. Fitness room opened at 8 where its really no good. Rooms was probably 20% smaller than what the description promised.

We liked the quiet neighborhood and ability to walk to the park and nearby museums. The common spaces were comfortable, a good overall vibe. Staff friendly.

Rooms were a bit dark, odd that there was only one chair on the balcony.

The cafe staff were very friendly and helpful. I enjoyed the overall design of the rooms, the shower was outstanding. Polanco is a very nice, upscale, walkable neighborhood. It did feel a little far from other neighborhoods, though it is easy to get an Uber and the metro is only a short walk away.

The front desk staff were not friendly, except for the man that checked us out. No one greeted us when we entered or left and acted like we were inconveniencing them if we asked any questions. While the furnishings and finishings in the rooms were nice, there were other aspects that were worn. Notably, the towels were all fraying. The in-room Nespresso machine was nice, but pods were not replaced daily without request from the front desk. While it is a nice place, it just was not to the standard expected.