Black Desert Resort

Everything!

The pool and the room is very private and sound proof.

The gym was stacked with equipment but the treadmill was facing the wall and not the TVs Lol

It’s a beautiful location. The staff was friendly. Loved outdoor movie night in the pool.

The sound travels through the floor, whoever was above us woke me up twice. The staff is super friendly but could really use cross training on the properties amenities. They are trying to market the property as an upscale resort but no one had answers to basic questions like which restaurants were open, what they served. I found myself frustrated in several occasions because the staff did not appear to know the resort.

The food was great and fresh. The pool was beautiful and fun for the kids. Rooms were clean and comfortable.

The Maitre D at both restaurants we went to were quite unhelpful and not especially friendly. Little to no communication. Always acting overwhelmed but not dealing with it through courtesy. Left a bad taste in our mouths. I would never allow a business to function that way with clients. Overall, the resort had way more of a corporate conference feel than I expected. The conference rooms are up front and awkward to walk past on the way to the hotel rooms. Service and coziness seemed like a financial afterthought.