Nicely designed little studio, good quality furniture, comfy bed, nice working desk, easy check in

Was woken at 5:15am by another tenant crashing and banging in the kitchen next door for 20mins - maybe the notice about noise could be adapted to point out that this is not acceptable? Shower pole fixing not working so shower head slips down the pole. A curtain or blind in the shower room would feel more cozy than just the opaque glass. Everything else was great.

Fortunately we had a space for parking near the door to our studio. Studio has 2 entrances: from backyard/parking and from Bushey Road. The bed was comfy, room was clean and cosy. No any noise and distractive sounds. We could heat some food in microwave oven.

Not enough of cutlery

We were on the ground floor and able to park just outside the apartment which was ideal for my disabled husband.A fan was provided for the unusual heatwave too.

Cutlery,glasses and crockery sparce. Floor in the room could have been cleaner,lots of bits underfoot.

Firstly, the location is ace. it is a few minutes walk to Raynes Park station and having off road parking was a bonus. The room is a good size for a couple but the facilities cannot cope with three people as advertised. The room was nicely decorated, warm and the shower worked well. Bedding and towels were clean and the WiFi was OK. Email communications when booking was made and with key-codes before arrival was good and reasonably clear, The kitchen area seemed well equipped with a larger communal kitchen outside. There was little or no road noise or sounds from other people in the house.

This is a tale of two halves. It all started to go wrong quite quickly when we found the third bed was a very poor futon thing which was not really fit to sit on let alone sleep on. In Sofa mode, it was barely 6inches off the floor and when opened up, it was difficult to find any floor space to put it. We booked the room for three people but there were only clean towels for two, some bedding for the third, no pillow cases. Having such a bad start makes you become picky so we found lots of things wrong with the room after that including cobwebs, cleanliness of the floors, no bin except in the bathroom, cramped bathroom especially the shower door having limited opening, not having enough or matching crockery/cutlery, chipped mugs etc. I know lots of people stream these days but I was surprised there was no telly (wasn't in description when I checked). We only brought our phones in the expectation there was a TV. Finally, I really dislike emails at the end of a stay saying I have to empty bins, wash and clean everything etc. I always leave a place tidy but I expect the host to clean the room and not depend on guests to do it! They aren't the only people to do it but enough is enough!