The location

A little more attention to detail with the cleaning. Kitchen was very clean but some surfaces around the apartment had marks and dusty. More dishwashing tablets would have been helpful along with liquid handwash in the bathrooms.

Property was fine. I didn't realise it was up 3 stories

The stairs

Good location - quiet and close to the beach with a few good cafes and eating options in walking distance. Near and tidy apartment that was well equipped.

The pool could have been a bit cleaner and a blind on the kitchen window is needed to keep out the morning sun for those who want a sleep in. The key collection and drop off process was frustrating. The address sent to collect the keys from did not match the actual location - being a bit familiar with the area and previewing on Google Maps, I was able to work it out and had to get confirmation that the location was a 7eleven shop. It would also be helpful in initial messages to know that you are sent an access code after 3pm on the check in day to have to give to the store person for the keys to be issued. When dropping keys off you have to take a photo of them and send it to the property manager/ communications contact number. Key location is a 7 minute drive from the property and with the Gold Coast highway tram works it’s a messy drive. It would be so much better to have keys available from the attended office at the property or in a locked box and then code sent to you. I checked out on Sunday and am still waiting 5 days later to get my $300 security deposit returned.