CICADA HOTEL

Wonderful room, view and location

Everything! The location, facilities, staff all amazing!

The location was stunning! On the best part of the beach in tolo! Breakfast was lovely and the owner was super helpful! You can tell that the hotel has recently been renovated and is very stylish

If we were to stay again, we would choose a room with a balcony. The service on the beach was terrible, we had to either go into the restaurant ourselves to order or find the staff to order, this was a shame to have such bad service as the sunbeds were €30 / day (even if you didn’t have front row which was different to the information we received on check in) They could have sold so much more if they came round the beach beds to ask if we would like drinks or snacks as we were often thirsty but struggled to order. I think a discount on beds for hotel guests would have been good

Kostas was excellent throughout our stay, very helpful, professional, and genuinely did his best to make our experience as pleasant as possible. The hotel was also very clean, well maintained, and in a very good location.

The biggest disappointment was the extra charge for the beach sunbeds. We booked two rooms for a total of €440 per night, €293 for the Superior Suite with Sea View and €147 for the Superior Double Room, yet we were still charged an additional €60 every day for four beach seats. When we mentioned this to the hotel, we were told that the beach café is a separate business. However, from a guest’s perspective this distinction felt purely technical, since the beach café has the same name as the hotel and our food and drink orders were coming from the hotel restaurant. At nearly €300 per night for the suite, especially in Tolo, I believe complimentary beach seats should reasonably be included. The second issue was the bathroom in the Superior Double Room. It was extremely small, and the shower had a curtain instead of a glass enclosure. There was very little space to shower comfortably, and the curtain constantly touched you while using it. For a room advertised as Superior, the bathroom was below what we expected.