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Posizione
Recensioni
2 / 10
The most stressful check-in experience I have had in last 14 years of travelling using Booking.com
Nothing. The check in experience outweighs any facility they offered.
The check-in process was exceptionally poor.
Several days before arrival, I sent the property all guest and identification details they had requested. I then messaged them through Booking.com confirming that the information had been sent and specifically asked for the self-check-in instructions in advance because we were travelling as a family with children and wanted a smooth arrival.
There was no response. I followed up again the day before arrival and again on the morning of arrival. Still no response.
At around 14:00, with check-in beginning at 15:00, I started calling. After several attempts someone answered and asked whether I had sent the guest details. I explained that they had been sent days earlier. I was then told that the check-in information would be sent "again", although I had never received it either by email or through Booking.com.
The issue continued over several calls. By around 15:50 we were already in Olomouc, close to the property and nearly an hour beyond the stated check-in time, and only then did the email with the access information arrive.
Even then, the instructions created another problem. The English version was less precise than the Czech version about where the key box was located. It referred to photos, but no photos were included. The important detail that the key box was around the corner near another building was much clearer in Czech... Which I only got to know after I translated using AI... Working from the English instructions, I spent additional 20 mins trying to find the keys. Further calls were not answered. I got a message that said 'I can't talk right niw'.
After a long family drive, our check-in unexpectedly turned into a treasure hunt... find the correct building, locate the hidden key box, decipher two different versions of the instructions, and do it without the photos that were supposedly attached.
5 / 10
Overall disappointing and from other reviews looks like the owners don’t really care to improve.
The garage was useful. The main reason for our stay was the convenient location.
Firstly the owners would not answer my messages, so I called and the individual who answered was not pleasant, regardless I asked them politely to read my message which they never did. It had to do with extending my stay there so I just made a separate booking and slept somewhere else for the night in between since they did not respond.
Check in was also a mess both times. The first time, instructions came in 30min after check-in time and were incomplete. I went to check in a bit later, searched for the keys everywhere and finally called, they wouldn’t answer and would message (in Czech) saying they can’t talk. Finally they sent the instruction photos, even then the key box shown was the wrong one.
In the apartment there’s no shower curtain and an overhead lamp randomly detached from the ceiling at some point, luckily it didn’t hurt anybody.
For the second check-in we came on time and were soon met by the cleaning lady who said she was told we were coming later so we left and came back an hour later to allow her to quickly tidy.
The door itself has a code which was not changed between stays and looks like it has never been changed so I wouldn’t keep valuables out in the open. The code was glitching the second time anyway. And on top of that there’s one key to the building front door and the buzzer doesn’t work so if you ever need to open the door for someone, you’ll have to go down from the top floor each time.
2 / 10
We didn’t rest at all
The location was good and the instruction of how to check in was easy to understand.
The dust was everywhere, bed was broken. There were dust and glass shards were under the bed.
8 / 10
A functional, cozy apartment with a parking spot and public transport connection to the center
It is a modern apartment in a new building. The bathroom is great, the living space is minimal and functional. The coffee machine had enough capsules for our whole stay. The parking space under the building is very convenient. The public transport stop is right in front of the building. We enjoyed our stay as a family very much.
I have two small observations:
- the mattress of the main bed was too thin and soft for my liking. Some of the wooden bed rails were also missing which made the sleep experience less than optimal. I would recommend upgrading that part of the apartment, since that is one of the main functions the apartment should provide
- the kitchen could be a bit more equipped. It would make the stay much more enjoyable it there was a bit more plates, mugs and utensils so I don't have to wash them between every meal. That way the dishwasher could also be used more optimally.
Výborná poloha, parkování v garáži, parkovací místo hned u vchodu k ubytování, větrák v bytě, čisto
Počáteční nedorozumění s klíči, které nebyly na svém místě a my se nemohli ubytovat.
9 / 10Eccezionale·mar 2026
vše bylo v pořádku
špinavé nádoby v myčce :) ale nám to nevadilo, stane se :) jinak všechno bylo v naprostém pořádku
7 / 10Buono·ott 2025
Byt je v dobré lokalitě.
Na klíčích nebyl avizovaný ovladač ke garáži. Majitelka nezvedla telefon, vyměnili jsme si tedy několik SMS s tím, že je ovladač asi vybitý, tak nám otevře na dálku. Jelikož nám tuhle informaci nedala vědět dopředu, zaparkování jsme řešili minimálně 15 minut.
V bytě byla celkem čtvrt rolička toaletního papíru, náhradní chyběl, večer jsme tedy kupovali vlastní.
Byt byl velmi zběžně uklizený, wc mísa špinavá.
Byt je hezký, ale zasloužil by víc péče.
5 / 10·lug 2026
The garage was useful. The main reason for our stay was the convenient location.
Firstly the owners would not answer my messages, so I called and the individual who answered was not pleasant, regardless I asked them politely to read my message which they never did. It had to do with extending my stay there so I just made a separate booking and slept somewhere else for the night in between since they did not respond.
Check in was also a mess both times. The first time, instructions came in 30min after check-in time and were incomplete. I went to check in a bit later, searched for the keys everywhere and finally called, they wouldn’t answer and would message (in Czech) saying they can’t talk. Finally they sent the instruction photos, even then the key box shown was the wrong one.
In the apartment there’s no shower curtain and an overhead lamp randomly detached from the ceiling at some point, luckily it didn’t hurt anybody.
For the second check-in we came on time and were soon met by the cleaning lady who said she was told we were coming later so we left and came back an hour later to allow her to quickly tidy.
The door itself has a code which was not changed between stays and looks like it has never been changed so I wouldn’t keep valuables out in the open. The code was glitching the second time anyway. And on top of that there’s one key to the building front door and the buzzer doesn’t work so if you ever need to open the door for someone, you’ll have to go down from the top floor each time.
Silvie Apartments - Wolkerova si trova a Olomouc, a 1,3 km da Colonna della Santissima Trinità, 2,9 km da Castello di Olomouc e 1,4 km da Town Hall Olomouc.
Servizi
WiFi/internet gratuito
Parcheggio gratuito
Non fumatori
Animali domestici ammessi
Riscaldamento
WiFi/Internet
Parcheggio accessibile
Adatto alle famiglie
Accessibile con ascensore
Accesso chiave
Check-in/out senza contatto
Domande frequenti
Il parcheggio è incluso in questo appartamento?
Il parcheggio non è specificato tra i servizi disponibili per Silvie Apartments - Wolkerova. Per maggiori informazioni, ti invitiamo a contattare la struttura per sapere dove parcheggiare.
C’è una piscina in questo appartamento?
Non abbiamo trovato la piscina tra i servizi offerti da questo appartamento. La piscina è davvero un requisito fondamentale per il tuo soggiorno?
Sì! In questo appartamento sono ammessi gli animali domestici. Per maggiori informazioni, ti consigliamo di contattare il fornitore del servizio di prenotazione per quanto riguarda le norme relative agli animali.
Quali servizi sono disponibili presso Silvie Apartments - Wolkerova?
Abbiamo trovato 11 servizi per questa struttura in affitto, tra cui wifi/internet gratuito, parcheggio gratuito, non fumatori, animali domestici ammessi e riscaldamento.
Ottimo per gli animali domesticiPorta tutti i tuoi amici e familiari, anche quelli pelosi
Rapporto qualità/prezzo elevatoOttimo prezzo per questa zona
Prenota con fiduciaCollaboriamo con i migliori siti di viaggio, in modo da garantirti l’offerta ottimale per l’affitto perfetto.
A proposito di questa appartamento struttura in affitto
Silvie Apartments - Wolkerova
Silvie Apartments - Wolkerova si trova a Olomouc, a 1,3 km da Colonna della Santissima Trinità, 2,9 km da Castello di Olomouc e 1,4 km da Town Hall Olomouc.
Servizi
WiFi/internet gratuito
Parcheggio gratuito
Non fumatori
Animali domestici ammessi
Riscaldamento
WiFi/Internet
Parcheggio accessibile
Adatto alle famiglie
Accessibile con ascensore
Accesso chiave
Check-in/out senza contatto
Mappa di Cechia
Valutazioni e recensioni
7,8 / 10
(176 Valutazioni)
100% di recensioni verificate
9 / 10Eccezionale·ago 2026
Výborná poloha, parkování v garáži, parkovací místo hned u vchodu k ubytování, větrák v bytě, čisto
Počáteční nedorozumění s klíči, které nebyly na svém místě a my se nemohli ubytovat.
9 / 10Eccezionale·mar 2026
vše bylo v pořádku
špinavé nádoby v myčce :) ale nám to nevadilo, stane se :) jinak všechno bylo v naprostém pořádku
7 / 10Buono·ott 2025
Byt je v dobré lokalitě.
Na klíčích nebyl avizovaný ovladač ke garáži. Majitelka nezvedla telefon, vyměnili jsme si tedy několik SMS s tím, že je ovladač asi vybitý, tak nám otevře na dálku. Jelikož nám tuhle informaci nedala vědět dopředu, zaparkování jsme řešili minimálně 15 minut.
V bytě byla celkem čtvrt rolička toaletního papíru, náhradní chyběl, večer jsme tedy kupovali vlastní.
Byt byl velmi zběžně uklizený, wc mísa špinavá.
Byt je hezký, ale zasloužil by víc péče.
5 / 10·lug 2026
The garage was useful. The main reason for our stay was the convenient location.
Firstly the owners would not answer my messages, so I called and the individual who answered was not pleasant, regardless I asked them politely to read my message which they never did. It had to do with extending my stay there so I just made a separate booking and slept somewhere else for the night in between since they did not respond.
Check in was also a mess both times. The first time, instructions came in 30min after check-in time and were incomplete. I went to check in a bit later, searched for the keys everywhere and finally called, they wouldn’t answer and would message (in Czech) saying they can’t talk. Finally they sent the instruction photos, even then the key box shown was the wrong one.
In the apartment there’s no shower curtain and an overhead lamp randomly detached from the ceiling at some point, luckily it didn’t hurt anybody.
For the second check-in we came on time and were soon met by the cleaning lady who said she was told we were coming later so we left and came back an hour later to allow her to quickly tidy.
The door itself has a code which was not changed between stays and looks like it has never been changed so I wouldn’t keep valuables out in the open. The code was glitching the second time anyway. And on top of that there’s one key to the building front door and the buzzer doesn’t work so if you ever need to open the door for someone, you’ll have to go down from the top floor each time.
€€€€
7,8
(176 Valutazioni)
"Nice place , cool location - near bars and restaurants. Highly recommend, a lot of space to you, large rooms, good beds."
Ospite verificato
Non perdertelo! Prezzo e disponibilità potrebbero cambiare
Ottimo per gli animali domesticiPorta tutti i tuoi amici e familiari, anche quelli pelosi
Rapporto qualità/prezzo elevatoOttimo prezzo per questa zona
Prenota con fiduciaCollaboriamo con i migliori siti di viaggio, in modo da garantirti l’offerta ottimale per l’affitto perfetto.
Mappa di Cechia
A proposito di questa appartamento struttura in affitto
Silvie Apartments - Wolkerova
Silvie Apartments - Wolkerova si trova a Olomouc, a 1,3 km da Colonna della Santissima Trinità, 2,9 km da Castello di Olomouc e 1,4 km da Town Hall Olomouc.
Servizi
WiFi/internet gratuito
Parcheggio gratuito
Non fumatori
Animali domestici ammessi
Riscaldamento
WiFi/Internet
Parcheggio accessibile
Adatto alle famiglie
Accessibile con ascensore
Accesso chiave
Check-in/out senza contatto
Domande frequenti
Il parcheggio è incluso in questo appartamento?
Il parcheggio non è specificato tra i servizi disponibili per Silvie Apartments - Wolkerova. Per maggiori informazioni, ti invitiamo a contattare la struttura per sapere dove parcheggiare.
C’è una piscina in questo appartamento?
Non abbiamo trovato la piscina tra i servizi offerti da questo appartamento. La piscina è davvero un requisito fondamentale per il tuo soggiorno?
Sì! In questo appartamento sono ammessi gli animali domestici. Per maggiori informazioni, ti consigliamo di contattare il fornitore del servizio di prenotazione per quanto riguarda le norme relative agli animali.
Quali servizi sono disponibili presso Silvie Apartments - Wolkerova?
Abbiamo trovato 11 servizi per questa struttura in affitto, tra cui wifi/internet gratuito, parcheggio gratuito, non fumatori, animali domestici ammessi e riscaldamento.