Kimpton Santo San Antonio - Riverwalk by IHG

Pet friendly and no pet fees.

Everything. This hotel is by far the best we’ve found as part of IHG ambassador members.

Nothing.

Loved the design of the hotel, the moment I walked in it was like a tropical destination. Beautiful outdoor space in between the front desk/lobby area and the elevator and restaurant. The interior of the lobby reminded me of a resort in Hawaii. The room was gorgeous. Loved the interior design. The bathroom was a beautiful green. Very resort like. The shower water was so relaxing. Floor to ceiling window that gave me a beautiful view of the hemisphere park/Tower of Americas and part of downtown San Antonio. The air conditioner was very responsive. The bed was so comfortable especially with my back issues. The moment I changed the temperature, I instantly felt the change. I communicated with staff easily via text messaging. They reached out to me and were very responsive with any of my needs. The hotel is also within easy walking distance to restaurants and I easily was able to walk to the Alamodome to see Bruno Mars.

Deans for dinner was overpriced but the breakfast was good.

The hotel itself was beautiful as were the rooms. the day staff were lovely and welcoming.

The early morning staff were rude and offered no help to whatsoever. I struggled to open the door as I was wheeling 2 suitcases and carrying 2 bags and they just stood there watching me struggle with no intention of asking if I needed help. The valet parking was extremely expensive at $70+ a day. at $70 a day you would think the valet retrievals would be an easy process to get your car. NO we stood outside for over 30mins waiting for the valet person who was sitting in there car while on shift. She only got out of her car as someone had message to have their car retrieved. We were still not ask if we needed help and had to wait for another 2 car to be brought out before ours. We were handed the keys with no conversation as she walked back to sit in her car. This was extremely rude! I’m not one to usually write reviews but I was not impressed with these actions considering there is no other option than valet at this hotel.