The art gallery, the staff. The views!

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-Good access to facilities such gym, lounge area (level 5 abd ground floor) and billiards table -friendly staff on site who were happy to help

-Lack of lighting in room and passageways! Especially at night time. -Couldn’t function temperature control in room -TV signalling dropped out some nights - not make guests rely on QR code/app for everything. Some hard copy notes would be good especially for older individuals.

- Brand new building (ass of 2026). Modern, elegant design with visually appealing common areas - Nice amenities such as a cinema room - Good location - Hot water is immediately available as soon as you turn on the tap. - Electric kettle made of metal, rather than cheap plastic.

- Poor usability: very dark spaces and low-contrast signage make navigation difficult. Furniture is all dark black, making it difficult to see anything. ⁃ Bed far too soft; unstable due to lift-up mechanism. ⁃ Bathroom design lacks basics (e.g. single tap with no hot/cold indication, wardrobe lights that require instructions, 5 different remote controls out of which maybe only one worked) ⁃ Kitchenette missing the essentials (no microwave, no proper kitchen knife) ⁃ Maintenance issues (e.g. broken light) ⁃ Glass bathroom door offers almost no privacy (noise and visibility) ⁃ Gym poorly equipped (no mats, towels, or water; thermostat not working — had to train at 28°C). ⁃ Staff unable to handle basic requests; redirected to external WhatsApp contact even for simple needs (e.g., I was told they could not give me an extra towel to train, I should either use the only one I had in the room (!), or request one via WhatsApp. - No cleaning at all in 6 days. I don't need it every day, but at least once, it shouldn't be a big deal… - Two days out of six, the shared room on 2nd floor was closed, so no coffee machines.