枫渡酒店上海陆家嘴八佰伴店

The hotel is excellent, located near the city centre in a very well served area. The staff were very polite and efficient. We are also upgraded to a better room. The value for money is very high.

The hotel was difficult to find because it had changed names and there was not obvious sign outside. It looks like a regular office building. Luckily there is another, better signalled hotel on the same site, so we could ask for directions. Otherwise, everything excellent.

Nothing much

No fridge, no live tv.

Camere pulite e moderne.

Difficile capire quale è la reception, essendoci 4 banchi di 4 hotel differenti allo stesso piano

Rooms were clean and comfortable

Blatant misadvertising facilities that didn’t exist. No fridge, no sofa, no balcony, no terrace.......not such a big deal considering the room was clean and comfortable but as I specifically book all my accomodation to include a fridge I had to cancel my 2nd and 3rd night because they couldn't fulfill what I booked. The breakfast on offer was basic fast food sandwiches ordered from a local takeaway. So if you wanted a second or third hot drink to go with your breakfast it wasn't possible and there was a waiting time just to get a simple coffee whilst they went out to collect it. So I declined the breakfast despite paying for it in advance. What was particularly frustrating was the lack of understanding or support from the staff on duty when I highlighted these issues. The manager refunded me the following day and cancelled the balance of my booking but they didn't compensate me for not fulfilling my booking details as advertised or for havi g to cancel and relocate at my expense. Overall very bad service for my first experience in China.