Management not being on site was a complete disadvantage. The communication between Casago and Las Paloma’s needs to exist. My room door keypad deactivated, went to the lobby for help and las Paloma’s personnel had no interested in guiding us because they don’t manage that unit. I learned how it works from them rather than from the young lady at Casago who checked us in. She failed to explain anything. Makes a huge difference who manages the condo. We also didn’t receive any type of room service. This became the least of our worries when the rooms door entry keypad suddenly deactivated the second day in the afternoon. kids were tired and hungry and were locked out of our room. We went down to the reception area for help, they quickly and very abruptly said they cannot help us to contact casago I told her I do not have casago contact on me I asked for their help and the lady there said she had no way of getting their number I asked if she can ask her manager. Sadly she was not interested In helping me she said for me to walk to the gate entry and ask security for casago phone number I asked her to please radio them or if she can go on line and search. She decided to go on line and get me the number. Cell reception here is not good and there’s only WIFI in the rooms. Biggest disappointment was with las Paloma’s receptionist. She had no empathy for our family as we were stuck not knowing how or what to do. Paloma’s and casago need to be on the same page to better serve customers

No cleaning service for room, Casago representative advised room was going to be cleaned two days between 11am and 1pm and no one showed up. Floor tile was dirty. Everyone’s feet were black after stepping in the floor tiles.