Blossom House Shanghai On The Bund

We stayed in the king suite and we had exceptional panoramic views of The Bund! Loved it!

The AC could have been cooler in our room, it felt too warm even though we put it down to the lowest temperature

Ho trascorso con la mia famiglia una settimana in questo hotel situato in posizione comodissima per visitare alcuni dei luoghi più caratteristici di Shanghai. La stanza era molto ampia, il bagno era comodissimo e articolato in tre ambienti con doccia e vasca, WC e lavandino separati, in modo da essere utilizzato da più persone contemporaneamente. La colazione era davvero eccezionale, con una scelta vastissima di cibi cinesi di livello notevole. Il buffet occupava un intero lato di una bella stanza grandissima e offriva anche piatti cucinati al momento. La hall era accogliente, con composizioni floreali stupende. Il personale tutto molto gentile e disponibile, a cominciare dai giovani all'ingresso. Alcuni servizi erano svolti da robottini. Vista stupenda sulla città.

Posizione perfetta: a due passi dalla metro, da old town e dal fiume con skyline Stanza grande, letto comodo, struttura nuova e moderna Prezzo un po alto ma per la comodità e comfort ne vale la pena

Colazione un po affollata dal prezzo un po alto se si mangia poco

The location is the strongest reason to book here. It puts you within easy reach of the Bund and the surrounding riverside area, so you can walk out of the door and be in the heart of the city with no transport planning. For anyone visiting Shanghai for the first time, this alone makes the stay convenient.

Communication was the main issue: very few staff members speak English, which made even simple requests slow and hard to resolve. Housekeeping: our room had still not been serviced at 5pm. We had to call reception to request it, then waited in the lobby and asked to be notified once the room was ready. Nobody came to tell us. Booking handling: on arrival I realised I had booked for one guest instead of two (my mistake) and asked to update the reservation and pay for the second breakfast. Reception confirmed the update, but the next morning we were stopped at breakfast because their system still showed a single guest. We had to go back to reception and lose more time sorting out something that had already been settled. Lifts: the hotel spreads over several floors, with reception and the breakfast room on the 7th. Two (I am afraid) very slow lifts are not enough for the number of guests, especially in high season. Expect waits. The bones of a good hotel are here, and the location is genuinely excellent. But the service processes, front desk follow-through and language capability definetly need to be improved.