The location. The view furnishings.

Filthy, disgusting broken toilet brush. Non functioning hair-dryer. Dirty windows and door obscuring view. Dirty lower shelves on bedside tables. Non functioning bedroom and lounge room ceiling lights.

It’s a spacious 2 bed room apartment by Sydney standards. The balcony has a lovely view of the fish market and over houses of Glebe. Car parking in this area is very helpful.

The property lacks exhaust fans in the bathroom and kitchen (the rangehood exhaust into the cupboard that hosts it). Pls note it’s 3 fleets of stairs to the apartment door. The shower is a bit more dated than the photo, but still functional. I was forced to pay a $25 damage waiver before I could electronically get instructions to check in, which I was not expecting.

It was very nice and central to our trip

The confusing and frustrating access issues we had, an AI assistant that just tells you the same thing and doesn’t answer your questions is not helpful. My Agent made the booking but it registered in her name not the people staying, so when the registration procedure was sent we couldn’t complete it. It wasn’t clear if you needed facial recognition to enter the apartment or what? We finally had to get her to complete the registration in her name and hope for the best when we got there. When she finally found the instructions to get into the apartment (about 90 mins before our flight landed) she had to screenshot every photo and send them to us, she couldn’t share to link to the instructions. After many emails to you, you were no help whatsoever!

The location was excellent, right in the heart of Glebe, close to restaurants and public transport. The living areas, the bedrooms and the kitchen and laundry all had good quality, comfortable furniture and fittings. It's a nice little flat.

We had to pay an additional refundable deposit of $500 lest we cause any damage. That implied we would enter a pristine property. Instead we entered a flat that smelt mouldy because the bathroom had not been cleaned, especially the shower. It wasn't ok. The toilet seat had obviously been broken and replaced with a very much smaller seat which in no way covered the porcelain. And we had been charged $296 cleaning fee!! The blind out to the balcony couldn't be closed or opened fully because the cord was broken off. The bedside lamps weren't plugged in, and we didn't bother crawling under the bed to plug them in, and there were other more cosmetic issues. I sent photos and written complaints to property management company, and on the 3rd day they replaced the toilet seat and had the bathroom cleaned. But clearly, that property hadn't been inspected when last guests departed or before we arrived, so how do they decide whether or not to refund the deposit? Did the people who broke the toilet get their money back?. The staff of the company went a long way to fixing the problem. We had a nice clean, fully functioning flat for our 4th and final night. They refunded the deposit in full of course, and, as requested, a good proportion of the cleaning fee. But I hope the owner knows they're not necessarily getting the service they pay this company for, and I hope the service improves