Buenaventura Grand Hotel & Great Moments - All Inclusive

The staff throughout the hotel were attentive, friendly, and consistently polite, which made our stay very enjoyable. The buffet offered a wide variety of flavorful options, and the rooms were exactly as described—clean, comfortable, and well maintained. The hotel is in a great location. If you’re planning to visit the Malecón, it’s about a 15-minute walk, and we felt safe walking there during our stay. In addition to the buffet, the hotel has two restaurants that require dinner reservations. We tried Corazón Contento, the Mexican restaurant. The food was decent, but it wasn’t particularly memorable, so I don’t think you’d be missing out if you decided to skip it. There’s also an Italian restaurant on the property, although we didn’t have the chance to try it. Overall, we had a very pleasant stay and would definitely consider returning.

Family-friendly. My preschool daughter enjoyed their drop-in center. The staff were very friendly and helpful. Great customer service. Rooms were clean. Thank to staff for ungrading us after some miscommunication with our booking. The view from our room was very nice. The only thing is that you can't control the AC. The thermostat doesn't let you change the temp in the room so it can get warm at night in the room.

Front staff was really helpful with checking us in. Kudos to Justin, very cheerful attitude and smoothed out some kinks in our check-in with some of the staff. He's really good at his job. Food was delicious and varied. Servers were really attentive and quick. My daughter really enjoyed their drop-in activities for kids. The staff there was really nice too. It was my parents and brother's first time in mexico and we got a real treat on their mexican themed night with their 2-hour show showcasing the beautiful mexican culture. The rooms were clean. The only thing was the AC, you can't control it to be cooler. It was centrally controlled and on our first day coming from Canada 24.5 C was too warm inside the room.

First impression has always been opening the door and get to smell the room as soon as I walk in. It was a very pleasant feeling to smell the fresh lemony scent. Room was immaculate and I couldn’t get enough of how well kept this place was. Floors are beautiful and house keepers work so hard to keep those floor looking great. Food is delicious and staff is always making sure you aren’t missing anything. It’s very close from the malecon and shopping centers. Everyone at the hotel was very attentive to our needs and made us feel welcome at all times. I got no complaints on anyone and that makes me want to come back and recommend this place to everyone I know.