HYATT house Dallas/Las Colinas

Front desk was mildly rude unless you are a globalist member. Do they train them to increase their kindness a percentage based on your membership level?

There were some minor issues with the room I stayed in, room 123, that need some renovation. There was an exposed piece of metal at the bedroom entrance. The cabinets were deteriorated in the kitchen and the bathroom. The room and furniture had a strong smell of cigarette smoke. The staff was helpful in diluting the scent during my stay with a perfume diffuser. However, once a long exposure of cigarettes has been subjected to a residence, room, etc., the only way to get rid of the smell is to replace furniture, paint the room, replace the carpeting, and replace the cabinetry. Amy checked us in on Friday June 5, 2026 and was so sweet and helpful. The bed was great and I slept peacefully. There were no sleep interuptions in the mddle of the night as the grounds were well respected by the other guests. Parking was also wonderfully organized and my renatl vehicle was safe. My sons room was 211 and he too enjoye the room and stated that it was very nice, peaceful and he was pleased with everything. The common area was also nice and peaceful, and the food was good. The staff was very nice and welcoming.

Never changed out the linens and towels

It was hime away from home. My family and I were very pleased and comfortable. Breakfast options everyday were different. Having an actual stove in our room was definitely a plus. All the extra space was great. Can't remember the front desk lady name but she was amazing. She took good care of us. My daughter named her MS. THANG. Will definitely be back here