Hacienda del Mar Los Cabos, An Autograph Collection All-Inclusive Resort by Marriott

Our family of four had a wonderful stay at this property! We used the pool daily and never had any issue finding a lounge chair. The food options throughout the resort were great, and we highly recommend Sirenas restaurant—they were wonderful at customizing meals for my very picky 4-year-old. Another major highlight was Rocio N. at Tomates. She took amazing care of us, was extra attentive to our kids, and was incredibly welcoming and helpful with the menu items (I highly suggest trying the green apple salad!). We had a lovely vacation, the all-inclusive package is well worth it, and we will definitely be returning in the future.

Sales staff for timeshares were aggressive, but check in and other staff were amazingly polite. The beach is closed at this property. Had i known I most likely would have not booked here. The shuttle available is not part of the package. Good place to relax, plan ahead to go to a separate beach if that is why you are traveling.

Did not like the food

Property/grounds were beautiful, clean and very well maintained. Maids did a great job cleaning the room and making beds, etc.; however, the walls in our room were covered in mold and our mini bar/toiletries were never refilled, so we ended up restocking the fridge/t.p./etc. ourselves. The mold (which we only noticed in the final days there unfortunately) resulted in my son and I having a horrible cough while we were in the room/sleeping, so we're hoping that no long term damage has been done. Staff were very friendly (other than one man who completely judged us when my husband and I asked for 2 beer each), but service was very slow and we received next to none at the pool, so we had to order and deliver our own food most of the time. I'm not one to typically complain, but there were times that we sat for half an hour or so before anyone even noticed we were there (in a restaurant), and at one point, our bucket of beer took 1.5 hrs to receive (poolside)! Coffee shop was great, but wait times were ridiculously long! It was impossible to get a seat next to the main pools, so we never used those and stuck to the side pool, which was away from the beach, and even that wasn't easy to get a seat. That's no fault of the hotel itself, but worth noting that visitors have zero etiquette and will get up at 5:00 or 6:00 am to claim chairs, then half the time they're not even using them for hours! Food was great and I have more to say but I'm out of space now!