Residence Inn by Marriott Oklahoma City South

It started off badly when we were informed upon arrival that the hotel was overbooked by Expedia, and that there were no available rooms. That was a pit of the stomach pain knowing that Game 7 of the NBA Conference finals was that night. Staff member Oshayla Jones was very helpful even while knowing the significant challenges we were facing. She was calm and not reactive, giving us solutions knowing that Expedia had caused the problem. The biggest frustration was talking to an Expedia staff person who at best had average command of the English language. She was providing no solutions that made sense. She told me on the phone that she was using Google Maps to help find us a hotel. Google Maps? For crying out loud, I'm talking EXPEDIA staff and they don't ahve a back office way of finding what might be available? This could be our last time using Expedia. Ridiculous. Thankfully a hotel staff member came in mid-afternoon and knew of a room that might be available for us for the week as they hotel is going through some upgrading and updating. So the hotel worked out great. But not Expedia? I had been getting calls from a 417 area code phone number during the morning and no one left a voice mail. I get a lot of spam calls on my phone because of my real estate practice. Inexcusable that someone did not leave a voice message to call back asap when Expedia was aware of an overbooking problem.

Excellent

Can’t complain. We enjoyed our stay and slept well

The staff was excellent - from the front desk to the breakfast, really top notch. Room was clean, bed was comfortable, and air conditioner worked like a walk-in freezer and it was 100 degrees outside. I would stay there again.