The Reef Playacar Beach Resort & Spa - All Inclusive

As someone who has gone twice to the resort back to back(2025-2026) Resort was amazing as always good is great customer service is amazing Down side I just came back June 14th 2026 and they are remodeling views and pools look like they need to be touched up (has a bit of mold and missing tiles within the pool on the side and bottom. Lastly they have this promo where you can experience another of there resorts which is cool but in reality there’s a catch (which is okay ) You have to listen to a 90min sales pitch I was okay with all of it since they give you 65$ to spend at the hotel and free pass for another resort all day. Downside in my experience we told the seller we weren’t hungry and yet he took us to eat to wait for him because he was hungry, (since we were under the 90min timer we had no choice ) the worst part is that even though we told seller we are not interested they got super upset and fuzzy even his boss gave the worst attitude honestly ruin the mood and didn’t want to experience this new resort and wasted part of my day

Property was cozy , clean and nice. I also enjoyed the evening entertainment a lot. The only thing that I wish was better is the food quality. The quality of Mexican food I get here in the US is way better than the food served at the resort. However, cleanliness of the facility and staff courtesy were more important to me I am not alcohol drinker. I wish there was a way to make up for people like me - better food quality and nominal fee for being served alcohol maybe? Thanks

We enjoyed our stay

We had overall a good stay. I just got upset when I tried to book one of the restaurants w/ better food for the evening and the staff said that all of them were already full, which is def not true, the hotel wasn't packed and the other night we went we were the only tabled served. They could do a better job with the drinks as well, they're terrible. There are not drinks like apperol, moscow mule, fitzgerald, bloody mary, only soda + alcohool or alcohool and some very sweet syrup. Could only drink beer. BUTTT overall, a good stay, right at the beach, confortable and near the Quinta Avenida.