Extended Stay America Suites Chicago Midway

Stayed for a night. Clean room. Responsive staff. Quiet.

My room was clean as well as the bedding. The furniture is a bit out dated, with small holes and cracks. However, I only stayed one night, and as mentioned my room was clean. The staff was helpful and kind. I would stay there again.

The rooms are decent. They don't offer daily housekeeping, however, you can return your dirty towels to the front desk for clean towels, and if you need plates, silverware, etc, go to the front desk. YHou have to empty your garbage out yourself, and get new garbage bags from the front desk. I just wish there were ovens in the kitchen, and some pots to heat up your food. There is a stovetop in the room and a full-size fridge.

After reviewing the property and overall guest experience, I wanted to share some constructive feedback from a property management and hospitality perspective. The property itself has strong potential, an excellent location, and many qualities that make it appealing to guests. However, there currently appears to be a noticeable gap between the pricing being presented and the overall operational and presentation standards being delivered compared to other hotels and professionally managed properties in the surrounding market. While there are no major structural concerns, several areas would benefit from additional attention to detail, preventative maintenance, and cosmetic refreshing. General repainting, touch-up work, surface refinishing, and improvements to overall presentation would significantly elevate the guest experience and help the property better align with guest expectations at this price point. At the moment, certain aspects of the property feel slightly below the standard guests now associate with premium hospitality accommodations. Small cosmetic issues, aging finishes, inconsistent detailing, and reactive maintenance collectively impact the perception of quality and value, even when the property itself remains highly desirable. We’d love to discuss business opportunities with the property managers and owners. We’d love to service this location! 312.590.7623 Joshua Michael