Holiday Inn Club Vacations The Royal Sands by IHG - All inclusive

The staff is wonderful and always accommodating. This is our tenth year going to the same resort. We love and recommend to families with kids all ages. They also have a completely different section for those wanting a quieter experience. Like ve and can’t wait to go back again next year!

This was our first time visiting Mexico, and staying at the Royal Sands in Cancun made it an unforgettable experience! The resort was beautiful, and the overall service was outstanding. One thing we really appreciated was how clean and well maintained everything was. There was always someone working hard to make sure the resort stayed neat and spotless, which made our stay even more enjoyable. A special shout out to the Phase 1 pool staff; Pedro, Irvin, Miguel, Facundo, and Wilfredo for their amazing customer service and quick attention. They were always friendly, helpful, and made our time by the pool even better. The room service was also 5-star. Anytime we needed something, whether it was water, food, or an item for our room, it was delivered quickly and with great service. Our first trip to Mexico was a wonderful experience, and the Royal Sands played a big part in that. We would definitely recommend this resort to anyone visiting Cancun! One small downside was that the bar didn’t have music playing consistently. There were long periods without any music, which made the atmosphere feel a bit quiet and lowered the overall mood. Having music throughout the day would have created a more lively and enjoyable experience. Other than that everything was good in our opinion including drinks and food. The taco cart on Fridays is AMAZING best taco we had.

The property was super clean throughout and there seems to be someone always cleaning. The buffet had large variety and offered something different daily. Pool and beach were clean and offered plenty of seating and umbrellas.

Did not like the availability of the few restaurants that were offered to all inclusive guests! I never got to eat at the sports bar because it was closed due to weather (whatever that means), it was used for other reasons or it was closed!! There was only one restaurant that was available besides poolside and room service! However staff member Brenda was awesome. Thank you