Ocean Coral Riviera Cancun All Inclusive

Everyone was great! Thanks to our butler Carlos for taking such good care of your people!

Everything was great!

We bkd a Honeymoon Suite & anticipated a level of service/attention a similar accommodation would get on a cruise ship. Altho there was a butler and a large room, the level of service was not the same. This was almost definitely due to fact that we booked thru a 3d party, which was brought up time and again by the hotel staff & the salespeople trying to pitch a points program similar to time share. The suite itself was very dated and (literally) as far distant from the VIP Exclusive area of the resort (e.g. opposite end, near the kiddie pool!) as could be ... whilst renovated equivalent was clearly empty and available adjacent to Prestige Restaurant. We were told by butler on a daily basis that our restaur't choice was fully booked or only had very late hour availability... thus had NO Priority by virtue of paying for most expensive suite. Several of the restaurants were closed (presumably due to being off season), but not advertised as such & the beach was Totally Unfit For Use due to mountains of seaweed that was not being removed - simply left to rot (and stink) in large/deep piles. Thus, requiring a drive to a nearby town to access a clean beach. Room Service Disappointing: I ordered breakfast one AM & it came like UPBER delivers, in brown bag and plastic boxes +plastic fork! Staff, overall, very polite & tried to be helpful; food at buffet, generally okay to good, nothing special; Facilities, including pools, overall well maintained/clean & common areas updated.

The food was terrible. For a Resort that is Mexican and the Mexican food is bad says it all. The drinks were also terrible. I knew what to expect as it is a Resort but didn't think it would be that bad. Also, it would have been nice to know that during this time of year the Algae is really bad to the point you can't enjoy the beach and the smell is terrible.