Mystique, a Luxury Collection Hotel, Santorini

Perfect aesthetic and convenient location

Great property

The concierge service was outstanding. They helped me book transfers, a car rental, and 2 wonderful excursions. They were very attentive and always reachable for whenever I needed help. The views are as breathtaking as you can imagine and the location was excellent. The reason why I gave the property condition 3 stars is because of the stairs. The reception team should really be upfront with each guest at time of booking that this place is not suitable for anyone with any body pain or weakness. I am early 40’s and work out on the elliptical for an hour a day, but walking 107 misshapen, steep, and downward sloping stairs was even rough for me. Some rooms were even farther than 107 stairs (one way). I felt so bad for my boyfriend who has ankle issues, and for the elderly couples I saw trying to get to their rooms with sad, fearful, exhausted expressions. There are also no handrails! This is a very dangerous place for those individuals to stay. The signage is insufficient for finding your room or your way out, and they don’t have any maps. Travelers be warned.

Stayed for a mother-daughter trip. This hotel delivers what you would expect from a five star property, no more and no less, with the emphasis on “no more”. I was very satisfied with my experience but not blown away. Staff was extremely helpful and responsive. I valet ‘ed my car and they were always on time to bring it, showed up right on time to take our luggage to the car on the day of departure etc. Their Concierge was extremely helpful with bookings and reservations. Room photos accurately represent what you get. Not mentioned in the description anywhere is that their idea of “central air” is setting the temperature at 69F and not letting you adjust it. Which was perfectly fine with me but my mother found it a bit too chilly. The hot tubs also have to be operated by the hotel staff. They are gigantic and personally I found no use for a hot tub given how hot it was outside. As many have mentioned, there are steps. You are in Santorini; of course there are steps. There are 75 steps between the pool and the street level, I counted. The steps are uneven, cobblestoned, many sloping downhill, and have no railing. Strongly suggest against wearing wedge heels on them. What really took the bloom of the rose though was the fact that these guys did not give me Marriott points for this very expensive stay despite being a Marriott property. Had I known this would be the case, I would have booked elsewhere, and that’s what I will do in the future.