Hilton Niseko Village

Our stay at this Hilton was very pleasant. All the hotel staffs that we had contacts with all speak English, until many hotels that we have stayed in Japan for the past two months. The hotel staffs were also very friendly and helpful. We were particularly impressed with one hotel staff name Winter, her name tag said she is the hotel’s Journey Ambassador. Winter’s service, attitude and the way she treated us was EXCEPTIONAL! We booked a very nice corner room with great views, only one room like ours per hotel floor. However, there was no internet signal in our room. Winter not only brought in a hotspot device, but she was very patient and courteous, and helped each of us connected with the hotel’s wifi. Then we met Winter again in the hotel restaurant, Winter was not only attentive, but she followed up with us, treated us like true VIPs. She was sincere and genuinely nice. She made sure that not only every need was provided but every unspoken desire was satisfied. Truly exceptional and extraordinary service. The encounter with this one hotel staff truly made us want to stay at this Hilton again should we come back to Hokkaido in the future. Thank you Winter, you made my wife and my 88 year old mother-in-law fekt so welcomed and that we are grateful for your service and your hospitality. Hilton should be proud to have an employee like Winter. I wish all my employees are like Winter!!!

If you’re a Hilton member, suggest the breakfast for your stay. Definitely worth it! Love this place, everyone was so kind and wonderful. Although I visited in early April, it was quiet which was nice. The shuttle service is a bonus. It will take you to Grand Hirafu welcome center if your vibe is more happy-go-lucky. Hehehe. Thank you to the Hilton Niseko staff for the experience. Can’t wait to come back with more powder.

This is a good choice. One of the best in the area. Amazing

All staff were very friendly and helpful and F&B staff were amazing and made our stay especially memorable.