Oriental Rivoli Hotel & SPA

Very good

Good location to spend time in Sharm, people very warm and efficient

Good location to spend time in Sharm, people very warm and efficient

We were guests of the hotel from January 5th to 12th. We booked and paid for a vacation package which included the flight and hotel on expedia. upon check in, the receptionist (AMR EL SHARAT)cannot find the reservation and keeps us in her office for at least 2 hours trying to understand why. all with a bad professionalism. when everything seems to have resolved the next day he calls us at the reception saying that we would have to pay € 124 again, which would have been the difference between the expedia booking and a local travel agency called "sun travel". shocked by this, we say that being a package booked and paid for by credit card, it was not for us to pay the difference.At this point with great difficulty we try to contact the expedia customer service in Italy who replies that we are waiting for their final email.In short, this receptionist for the next few days, almost until the end of the holiday, every time he saw us in recepion he kept asking us for money as if we hadn't paid, making us seem in front of other customers at fault.He is certainly the least suitable person to do this job. It should have been a vacation and it wasn't thanks to him. Luckily there are other people who do an exceptional job like TIZIANA at the reception, OLGA and JOSEPH as regards the animation who helped us a lot and made us spend unforgettable moments. For this we thank them very much and I must say that I would come back only for them. thanks TIZIANA, OLGA and JOSEPH.