Finca Ratxó Hotel, member of Meliá Collection

Pool area very pleasant, this time of year it would be nice if they would heat the outdoor pool

This is the perfect hotel for those seeking a quiet and peaceful retreat. Our family experienced a little piece of heaven deep in the mountains. The outdoor pool, indoor pool, and sauna were so quiet and serene, it felt like they were reserved just for us. The green nature, the sound of birds, and the gentle breeze still seem to echo in my ears. It’s a place that will remain a happy memory for a long time.

After the challenging drive up the mountain to get to the property, you are rewarded with an astonishing, valley location with impressive peaks either side. The view over the property as you descend is amazing. The friendly staff greet you on arrival and give you a tour of the grounds and facilities finally showing you to your room. Unfortunately, for us, this was a rather disappointing let down. While spacious with a nice bathroom, ours had been out of use for a while and the AC was not working (the maintenance team had finished for the day). Plus, the room was full of bugs and flying insects. The reception team came very quickly and said they would bring cooling fans and bug spray while we went for dinner. This they did, but it meant no bare-feet as there were now dead bugs all over the floor. The bug problem continued at (outdoor) dinner. The excellent staff were doing their best, but we had to cut our meal short as we were getting covered in tiny black insects. The food was ok but the only starter options were beef or tuna carpaccio. I had the beef which was good. Breakfast was disappointing. We were booked for 2 nights and they did fix the AC on the second day, but by this time we'd had enough and left for Palma a day early. This place should be a 5-star experience and the pool area and general location are amazing, but they need to get the fundamentals in order. I also feel they should have credited the second night due to the poor first-night experience.

A magical location made even better by the quality of the rooms and amenities. Food and service were outstanding as well as the pool, spa and messages