Element by Marriott Waco

Beautiful property. Clean room, many amenities. Great stay. Will definitely stay here again

My wife absolutely loves this place. We will be back!

I’ve stayed at this property at least five times now and absolutely love it. AND I will continue to stay there. This is NOT A complaint. Just a comment on something that seems otherwise out of character. My only comment would be that the woman at the front desk during the day on Saturday, May 30th and Sunday, May 31st (who is a bit older than most of the employees) is very unpleasant and and makes you feel like you’re bothering her showing up. We’ve experienced that with the same woman on two trips now. She was extremely short with my sister, who went out to walk the dog and wanted to let her know there was a dead bird right at the front door. (Probably flew into the door). We are never ever guests that have a lot of needs or ask for a lot. A simple smile would be nice. But she always looks irritated that she has to check you in. I don’t want anyone in trouble and definitely not losing a job. But perhaps a little reminder/encouragement/training so that she knows she’s the first encounter when a guest walks in the door, would be helpful. The hotel is so amazing and everyone is always incredibly friendly, except this one desk clerk. And truly maybe she had a bad day, or didn’t feel well or had something personal going on. If so, I truly hope everything will be okay for her. But if she can’t be at least a little pleasant when a guest walks up to the desk (3 times for us now), then maybe she would be more suited for a non-customer facing role.

We had a very nice stay. The swimming pool is beautiful and we spent the afternoon just hanging out at the pool. You can play chess at the pool or corn hole it was just a nice place to stay. we had dinner and breakfast there and the food was very good. We sat in the lobby and played a game and had a few drinks. It was a very relaxing girls weekend