Very good hotel with excellent service.

We stayed in Room 杉 on with a private open-air bath on April 15, and this was our second time visiting this property—our last stay was about 8 years ago. It was such a joy to return. The room was spacious, spotless, and very comfortable. Both meals were absolutely delicious, with the clams being a definite highlight! We also noticed some thoughtful upgrades since our last visit, like the addition of remote-controlled lighting and TV, as well as extra blinds around the private bath area for added privacy. The staff were incredibly warm and welcoming throughout our stay. We arrived on a rainy day, and they kindly arranged to pick us up near the bus station, which we really appreciated. It was also a lovely touch that they offer complimentary drinks and snacks in the lobby. On top of that, we received a gift card with our booking, which we enjoyed using at the gift shop. Overall, it was a wonderful experience, and we would highly recommend this hotel. We’re already looking forward to hopefully returning again in the near future.

not so good

The onsen is not big but it is clean and has a peaceful atmosphere. Drinks are provided in the common area and it is perfect after using the onsen. Breakfast and dinner provided were of good quality. The staff speaks good English and they were very helpful.