Room was super clean, excellent location. Staff was very pleasant. The building is very clean. I have nothing bad to say. I would use them over and over again!

Great area for tourist evertthing is close by

Poor communication with property manager.

The experience was okay, but there were some aspects which have lowered my rating. The room was satisfactory, but as a 'Duluxe' appartment it was underwhelming, the furnishings were a bit worn and it lacked basic items such as bedsite lamp. When I arrived I only provided with one small towel, so I had to ask for more. After a few days I went to raise some more issues with reception and management. I asked for new sheets and toilet paper. I also did not have a safety deposit box. I was incorrectly told that my booking did not allow any of this and I was told that I had to contact Expedia. After having to formally complain about these things they were resolved by a maid, but the experience was dissapointing. I also chose this property based on it having a Spa for massage, but there was no information. When I tried to book a treratment I struggled to get anything scheduled and when I did confirm an appointment I was waiting for an hour and nobody turned up. I wish I chose cheaper accomodation in a better location, such as Chapinaro.