Urbano Hotel

Absolutely loved my stay at Urbano. I was here for two weeks and it was a very comfortable stay. The staff are friendly, the food is good, the ameneties are great, the hotel is clean. The only thing I would note is that it is on the Oxford street which can be busy and noisy but overall its a great location and I had a great experience. I will definitly be booking here again.

Stayed at Urbano Hotel recently and honestly had a really good experience. The hotel has a fresh vibe to it and you can feel that the new management is trying to take the place to another level. My room was super comfortable, everything was clean, and the breakfast was actually really nice. Staff was very welcoming and helpfull. For the price, it was definitely worth it and I’d happily stay there again next time I’m in Accra.

I didn't have enough time to explore the hotel. I was there for four hours to connect a flight. I did enjoy my lunch which was so delicious. I hope to spend a good time on my next visit.

My stay at Urbano Hotel left me with mixed feelings, but unfortunately one experience during checkout overshadowed what could have been a pleasant stay. At checkout, the receptionist had to call someone to physically go and inspect my room before I could complete the process. In my opinion, if such procedures are necessary, they should be handled more discreetly so guests do not feel uncomfortable or distrusted. What frustrated me most was the issue surrounding the water bottles. When I checked in, I was informed that water was complimentary. However, during checkout, the receptionist informed me, almost excitedly, that I had consumed two bottles of water and therefore owed 24 cedis. I was honestly shocked because I genuinely believed the bottled water provided in the room was complimentary, based on what I had been told earlier. I was then informed that only the warm bottles of water placed on the desk were complimentary, while the cold ones inside the refrigerator were not. Honestly, that made very little sense to me. In Ghana’s heat, most guests will naturally reach for the cold water in the fridge rather than warm water sitting on a desk. The bigger issue was the complete lack of communication and transparency. There was no visible price list, no minibar notice, and no explanation during check-in that the refrigerated water carried a separate charge of 12 cedis per small bottle. Without that information, the situation felt misleading and unnecessarily unpleasant.