Pyramid Front Hotel

Thank you so much, would go visit again, only don’t try to charge me for a broken plate! ( joking) Really good place thank you so much for all:)

Great hotel & what a view of the pyramids day and night. Staff you could not fault helped all the time.

Clean room | Staff | Breakfast

My experience at Pyramid Front Hotel was unfortunately very disappointing, mainly due to how the situation at checkout was handled. During my stay, everything seemed fine at first. However, there was a minor accident in the room where a small plate from room service was accidentally broken. It was clearly unintentional and not a major issue. Despite this, when I went to check out, the staff attempted to charge me an unreasonable amount for the damage. What made the situation worse was the way it was handled. Instead of approaching it with understanding or professionalism, it felt like they were trying to take advantage of the situation to get extra money. There was little transparency about the cost, and no effort to resolve it fairly or respectfully. Overall, this left a very negative impression. Accidents can happen, but how a hotel chooses to deal with them says a lot about their customer service. Unfortunately, in this case, it did not feel fair or customer-friendly. I would recommend future guests be cautious and clarify policies upfront to avoid similar issues