U-Sense Madrid Santa Ana

The apartment it self was really good, with good space, fittings and excellent bathrooms. It is well located in central Madrid with restaurants and shops and a supermarket nearby. The big problem was arriving and not being able to get in. The door lock would not respond to the app and we were unable to get in until the Usense gave us a code. It was clear that the lock had been broken for some time as there was a physical card left in the apartment as we were also directed to do when checking out. That Usense had not fixed it is unacceptable. It spoiled our stay.

This apartment is in prime location! Everything was so convenient and we walked everywhere. The apartment is super cute and very clean. It has all the things you will need. Host was pretty responsive. I highly highly recommend this apartment.

Very clean apartment. Great location overlooking Santa Ana square. Just be aware that there are restaurants with outside seating in the square so you will definitely hear people if you have the windows open. However, it was not loud enough to disturb us with the windows closed. Good communication with property managers. Would stay here again if we make it back to Madrid.

A very comfortable apartment, decorated nicely. The location was very good, although the Plaza Santa Ana has some construction going on so the view wasn’t as visually appealing as it might normally be… but I did not notice noise from the construction, nor any inconvenience because of it, so it was all good! I wasn’t aware that there was not a front desk at this property (perhaps it was in the description and I didn’t notice it?), and this caused a slight problem for us… firstly, we were not able to leave luggage when our flight arrived before check in time (we used a recommended locker facility), and when a piece of luggage did not arrive with us, there was no front desk to receive it, so we were forced to wait around the apartment rather than be out sight-seeing. But, the apartment itself was excellent and I would definitely consider staying there again.