Splendido Mare, A Belmond Hotel, Portofino

We were a bit confused by this hotel. This is a luxury boutique hotel that didn’t really feel like a luxury hotel. The staff were nice which is expected but didn’t go out of their way for us. The location is excellent and our room had a beautiful view of the Portofino piazza but the windows all had signs saying “please keep windows closed”. Our room furnishings were standard. The hotel is very loud. We were above the restaurant and could hear the music all day and we could hear people in the hallway and the very loud guests in the room above us most of the night. Despite this hotel’s social media, website, Expedia saying the amenities included a free shuttle to the beach, there was no free shuttle. When we asked about it we were told by staff we had to walk 30 min to the beach on the dangerous, hilly, winding one lane road(our taxi driver coming to Portifino specifically told us tourists are hit every day when they mistakenly walk on the road). We paid for a taxi to take us to the beach. No pool. The only other amenities were the one hour gozzo boat ride which was nice and the breakfast at the restaurant Dav Mare which was the best part of staying at this hotel. The restaurant staff are exemplary and the food is delicious (and plentiful). Also be advised that this hotel has a very specific check in. You can only check in between 3-6pm because the hotel is in the pedestrian zone. A bellhop meets you at the taxi drop off and walks you and your bags two blocks to the hotel.

Just excellent everything!

The hotel ist absolutely amazing!!!

We could get a highest standard of hotel service in Europe! From arrival to departure, we can't find any negative points here. Combination of hotel service and wonderful view made us happier than ever.