Communication with Hotel was done primarily though email. They were very responsive. Video on how to retrieve the key to the room was available, quite useful. The loft we booked was quite spacious and clean. The washer-dryer combo unit worked well. Laundry detergent was provided. We used it on a daily basis, clothes came out completely dry. Pots, pans, plates, bowls, utensils, a knife, scissors and dish soap were provided in the kitchen. Only down side was the side of the couch had some dark brown stains on it. A sheet was used to cover the couch. This didn't affect us since we didn't use the couch for sleeping. Definitely recommended for a small family traveling together.

The location was a positive aspect, as it was within walking distance of Dotonbori. However, there were times when it was quite noisy at night due to the busy road nearby. The room was smaller than it appeared in the photos, but since we only stayed for two nights, it was acceptable for us. Overall, it was a decent stay, especially for its convenient location.

Staff was helpful, location was great. Clean place.

Good place to stay in Osaka. Close to public transportation. Easy to navigate around town.