Atrium Platinum Luxury Resort Hotel & Spa

The staff training must be very professional because all of the staff without exception from the front desk staff to the housemaids to the pool staff were extremely polite, smiling, helpful and immaculate Everyone possessed a smile and a cheery helpful manner Weakness is that there is no “bar” other than a large communal rectangle area near reception which serves as a bar - no atmosphere and not relaxing The service makes up for this weakness but if you want a drink in the evening you have to leave the hotel which is a shame

This is a really beautiful, spotlessly clean hotel with a wonderful pool. Our room was upgraded and was huge, with lovely views of the pool and the sea. We had booked bed and breakfast but had intended to eat dinner in the hotel too. Unfortunately this proved to be tricky. I am dairy intolerant and whilst the buffet was clearly labelled, the labelling used 2 different systems and it was time consuming and stressful to find options I could eat. The poolside restaurant we tried had a lovely location but again limited options for me. Staff ensured I could eat the meal provided but it seemed like less thought had gone into the guest experience for those with food allergies or intolerances. For example there were around 25 different breakfast pastries, including 3 or 4 which were gluten free but non which were dairy free. A simpler way of communicating allergy information to staff and a little more thought about guest experience for this could improve things hugely, e.g an allergy card to put on the table so you don’t end up having to constantly re explain. In the end, we ate out in Rhodes as restaurants provided a much less complex experience. There were enough breakfast options to eat but limited variety for me.

Excellent hotel in great location. 5 Star service given by ALL staff - from front of house to waiters, bar staff, cleaners and the unsung hero - the Pool Man. My Delux King room with Balcony faced the pool and sea and was excellent.

Great hotel. Has all you need. Very clean rooms, the staff is very helpful and friendly. We recommend it very much.