Las Casitas Village at El Conquistador

Si , muy hermoso y limpio

Me gusto en general la estancia, el colchón no era del todo cómodo, se sentía un poco los resortes . Pero en general todo estuvo muy excelente, gracias !

Sus instalaciones y servicio del personal

Todo excelente

The Island

We found the resort too big and a little soulless, the main hotel has real issues with signage and availabilty of staff at reception where there was always a wait

Several swimming pools to choose from, a water park with slides and a lazy river. Apartments are clean and nicely appointed.

I had booked an apartment with garden view and received one with view to the parking lot and the back of other apartments. The feeling of the casitas village was more urban than I had anticipated from the photos during the booking process. The hot tub did in the casitas village did not work and had not been working for some time which I found out when asking around. When I enquired directly about when the repair would be done, I was informed that no repairs would not be done during my week long stay. Before departure, I asked my the point person assigned to me with any questions arising during my stay (called butler, not sure why as there was no butler function) to please send help with my suitcase on departure day. Unfortunately nobody showed up at the requested time to help me up and down the staircases, there was no elevator. Given that I spent close to $900 per day including taxes and resort charges totaling over $6000 my expectations were high and I was very disappointed. This was the most expensive vacation I had ever planned and very much looked forward to. I mentioned the disappointment in regards to the lack of view at the reception and was told that if I wanted a different view in the future I should book directly with the resort and not over a third party. No apologies or offers from reception to cut the charges due to the misleading description of „garden view.“