SLS Playa Mujeres – ALL Inclusive Collection

Staff is amazing!

Overall, we enjoyed our vacation and appreciated the friendly staff and beautiful pool areas. However, there were several issues that affected our experience. Our room often had an unpleasant odor, and the bathroom shower had a persistent smell, noticeable wear and tear, and leaked water during use. The refrigerator did not stay cold, and we were disappointed with the mini bar selection. In the common dining areas, particularly at breakfast, many of the chairs appeared dirty and stained. We also felt that some of the alcoholic beverages lacked the strength and quality we expected from an all-inclusive resort. While we still had a good time overall, improvements in maintenance, cleanliness, and food and beverage quality would significantly enhance the guest experience.

Good service, not a lot of entertainment (specially if u go with kids). The food is great, but be careful, we aet at the mexican restaurant (caracol) and the service was good but they didn't tell us the wine bottle was not included and we ended up paying 130 for 2 bottles of wine, just make sure u ask for what's included. We assume that they were included because the previews day at dinner if was given to us free of charge. Hospitality is good but the hotel is not well maintained. Overall is was a good experience.

We had a wonderful stay at the SLS Playa Mujeres. Our room was very clean and well maintained, as was the property as a whole. We spent most of our time at the adults only pool and the wait and bar staff were amazing! Our bartender, Victor was the best!! We got engaged while on our trip, and the staff were so helpful in setting up a private dinner for us and an engagement photo session the next day. The food was overall very good as well, with the exception of the Italian restaurant, I would skip that one. Overall, the resort has everything you could need and at a very reasonable price!!