Maxim Suites by Elias Holl

Excellent suite in a central location. Hotel staff wonderful and helpful. Loved the room and location. Only hitch was confusion over cleaning that left room untouched during our stay. In short, however, a first rate property and terrific choice for a stay in Augsburg!

What we loved: the person we spoke to for checki-n was ultra nice! Super helpful and kind! The place was so unique, gorgeous and so old in an amazing kind of way. Very distinct and unique aesthetic. Loved that there's an outdoor restaurant right underneath. Bathroom was great. What was annoying: check-in was very hard to understand and took us over an hour sitting there trying to reach someone. That was so frustrating! The number printed on the instructions is actually missing a digit! Only after we figured that out could we connect with someone. It also required calling someone and incurring international calling fees. Another place we stayed after this just had a machine that spit out tickets which would have been much easier for a place that is automated. The portable air conditioner was only a fan but thankfully that was enough given the temperature but it needs to be a regular unit for that small of a space where you need to keep the windows wide open to have any air which means hearing the restaurant below too and feeling exposed to the hallway and other guests who see you in bed.

Hot hot hot. Cleaning service did not give you new toilet paper or Kleenex so I was running out. The first day all the cleaning service did was pick up the one towel on the floor. Nothing else. It was very strange.

ToP