Movietel Hangzhou West Lake Mansion1937

Khách sạn thiết kế bên ngoài phủ nhiều cây xanh rất là thư thái và hòa mình vào thiên nhiên , bên trong phòng ngủ rất hiện đại và gọn gàng từng chi tiết nhỏ , đặc biệt chào đón bằng trái cây và miễn phí bia . Khu vực ăn sáng thiết kế mái kính nhìn ngắm trọn view bầu trời rất là đẹp

Very great service!!!

Nothing, everything is good

The cultural aspect.

The room light is all or nothing. Would be great to have reading light on both side of the bed for easy access at night.

The hotel is very aesthetic and beautiful, which makes sense since many people in China like to take photos while on vacation. The room was great. The food at breakfast was fine. The hotel is centrally located, walking distance from West Lake and near a creative cocktail bar called Late Market.

The overall service was very underwhelming. I had requested ahead of time to be able to check in early, and was told in writing it would not be a problem. When I showed up, they pretended that they had not agreed to it and told me it would not be possible. I had requested a second floor room, and we were placed on the first floor. Overall, the whole experience at the hotel was strange. They had different cards for power in the room and the door, which I saw confused many other guests (people kept locking themselves out). I saw other guests complaining about various issues. My opinion is that at a hotel of this high price point, and a relatively expensive hotel for Hangzhou, an early check in and other issues like that should be easily accomodated.