I stayed at this apartment in Puerto Rico and loved its location—it’s perfect if you enjoy being close to the beach. However, the building’s elevator took an unsettling bounce when it reached the floor. After that, I chose to walk to the 3rd floor every day. Unfortunately, I encountered a major issue during my stay. Despite multiple attempts to contact the host about finding a roach in the refrigerator, I received no response. I understand that every place can have some sort of pest issue, but a freezer is the last place you’d expect to find one. The lack of communication from the host was disappointing and something future guests should consider.While the location is fantastic, the overall experience could have been much better with better attention to cleanliness and communication. I fully expect a negative response after I post this, but I feel it’s important to share my honest experience.