This apartment was fantastic in a great location. Very clean and well equipped. VBRO communication was A* but the host Nestor & Jeeves were exceptionally poor. I had to contact VBRO who in turn contacted Nestor & Jeeves as payment had not been taken (and it was past the due date). The registration was not clear. We had to collect keys which was nowhere near the apartment and deliver them back on the departure date. It made life extremely difficult when dragging luggage around along with additional taxi costs. At no point during the booking process did it mention the key collect/return policy.

Dealing with VRBO and Nestor&Jeeves (the property management) was not easy, the communication was difficult. I was especially disappointed that this flat doesn’t offer two full bathrooms, I sent a note prior to booking and was told there were two full bathrooms but when we arrived we found it was actually 1.25 since the en-suite only had a small shower and sink. Sharing one toilet with 4 people was not fun. Location is good, the elevator is tiny so don’t expect to bring luggage up in one trip! The bedrooms are decent size, only one pillow for each person ( we were able to get two more), the kitchen was well appointed. One issue is the keys are in a lockbox about a mile away, getting them was easy but you can’t just walk to the unit once you get them and taking metro isn’t easy late at night.There was constant pounding from the construction in the unit above that was undergoing renovation and that didn’t make for an enjoyable time, it would have been nice to be given notice.A few things to be aware of: there is no facial tissue and limited toilet paper and we had to buy some. There are no clothes pins to dry clothes on the lines outside and the trashcan in the kitchen only had one trashbag, so if you are there for a while you need to ask for more. There were some maintenance issues but the maintenance man did eventually make it over to address.